The Show

Is the show outside or inside?

This immersive theatrical experience is primarily outdoors, you will be inside, socially distanced, for a short duration of the tour.

Can I bring my pet?

Due to the indoor/outdoor nature of our performance, we ask that you please leave all pets at home. We do, however, welcome service dogs.

How old do you have to be to attend?

All attendees must be 13 or older to participate in our immersive theatrical experience. If you bring a child below the age of 13, you will not be able to participate in the tour and will forfeit your tickets.

Is the show wheelchair accessible?

Some of our venues are not wheelchair accessible. The tour requires that you are on your feet at all times.

What is the running time?

The tour runs approximately one hour.

Where is check in?

Check in is located outside The Duplex, 61 Christopher Street New York City, New York 10014.

Do I need to print my ticket?

No, in an effort to maintain additional safety during the COVID-19 pandemic, we will be checking attendees into their show via name and mobile tickets only.

What if I am late?

Due to the nature of this immersive theatrical experience, there is absolutely no late admittance. You will not be refunded for your ticket if you arrive late.

Tickets

Can I get a refund?

All ticket sales are non-refundable.

How do I exchange my ticket?

Ticket exchanges are permitted under certain conditions, as determined by FeverUp. All exchange requests must be directed to FeverUp’s customer support by emailing hello@feverup.com

Can I give my ticket to someone else?

Yes! For information on how to transfer your ticket to another person, please refer to this article on Fever Up.

Do you offer rush tickets?

We offer a limited number of general rush tickets for $25 which can be purchased at our box office outside The Duplex the day of the performance. Rush tickets will go on sale at 5pm and can be purchased on a first-come, first-served basis.

Each individual can request to purchase up to two (2) general rush tickets. The number of tickets available will be subject to availability and determined at the discretion of the box office. Rush tickets are not guaranteed for all performances.

What should I do if I, or someone in my party, become ill with COVID-19 or COVID-like symptoms before attending?

If you or someone you have been in contact with within 14 days before your show time becomes ill with COVID or COVID-like symptoms, we require that you exchange your ticket for a later date. All exchange requests must be directed to FeverUp’s customer support by emailing hello@feverup.com

Safety & Protocol

What kind of COVID-19 safety protocol is in place at VOYEUR?

The VOYEUR team is taking precautions to reduce the risk of COVID-19 exposure. In an effort to maintain additional safety during the Covid-19 pandemic, audience members, cast, and staff are required to wear a mask at all times and maintain a safe social distance for the duration of the performance.

Additionally, this immersive performance is hosted primarily outdoors, with one short venture indoors into a spacious atmosphere capable of safe social distancing.

Should I report if I or someone in my party has tested positive for COVID-19 or shows COVID-like symptoms after attending the show?

If you or someone you have been in contact with within 14 days before your show time become ill with COVID or COVID-like symptoms after you attend a performance, we ask that you let us know so that we can notify staff and other attendees of that performance. 

Will I be notified if someone at my performance has since tested positive for COVID-19?

Yes, if someone within your eight person group or one of our cast members whom you came into contact with becomes ill with COVID-19, we will make every effort to notify you via email and phone.

Will I be required to complete a COVID-19 form or waiver?

Yes, we require everyone who attends VOYEUR to complete and sign a COVID waiver prior to beginning your tour, no exceptions.

What if it is raining during my tour time?

We will make every effort to perform, including playing in the rain. There may be some changes to the content of the show in order to protect the instruments used in the performance. Only in instances of dangerous, inclement weather (such as dangerous lighting, hurricane, tropical storm or tornado warnings) will a performance be cancelled.

The weather plays an active role in our immersive theatrical experience. Purchasing a ticket for the tour means signing up for an adventure. Since most of that adventure occurs outside, we encourage you to prepare accordingly (umbrellas, raincoats, rain boots, etc. when necessary) and to watch the weather as your event date nears.

If a performance is cancelled due to weather, exchanges to another performance will be offered at no additional cost. Please note that rescheduled tickets will be subject to specific makeup dates to be determined by Bated Breath.

What happens if my tour is cancelled due to inclement weather?

Cancellation decisions are made in consultation with weather professionals based on the specific forecast for Voyeur: The Windows of Toulouse-Lautrec at the time of the performance. 

Cancellations due to weather will be communicated on our voicemail daily. Call 212-518-1859 if you are concerned about a weather-related cancellation during your show time or date. We will also attempt to contact you via email when possible.